Orders, Shipping, & Returns
Order Lead Time
In stock items will ship in 2-5 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.
Signature is required upon delivery. Evermore Jewelers is not liable for lost shipments when tracking dictates it has been delivered. Evermore Jewelers is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Evermore Jewelers for any reason, you will be subject to paying for the re-shipment of your order.
We do not sale or ship internationally.
All sales are final. Exchanges are available if there is a defect in the product. To be eligible for an exchange, please email firstname.lastname@example.org within 14 days of receiving your order. Items returned after 14 days will not be processed.
To be eligible for a return, your item must be unused and in its original packaging. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused.
Deposits for custom pieces
We guarantee our pieces for 90 days from date of purchase against defects. We reserve the right to refuse any repairs if we believe the items are intentionally damaged or misused. If you need a repair after 90 days, we are happy to repair your piece for an additional charge plus shipping & handling.
Refunds (if applicable)
Once your return is received and inspected, we will send you a confirmation e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Evermore Jewelers has the right to approve or reject every return due to the individual nature of each item. If you are approved, a credit will automatically be applied to your original method of payment within 7 to 10 business days.
In the event that an item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, a partial refund will be issued.